FAQ

we are looking forward to faithful cooperation with you.

General:

  • Q: How much?

      The price of the product is priced according to your purchase volume, category and design.

      Generally speaking, stock products are much cheaper than custom-made products.


  • Q: What payment methods do you accept?

      Paypal, Western Union, MoneyGram, T/T, L/C, Credit Card, Cash, etc.


  • Q: Do you offer promotions and discounts?

      Of course, every September is the lowest price of the year. We also offer discounts if you are a new customer. Subscribe to our email newsletter and get exclusive access to discounts, special promotions and product highlights.


  • Q: When can I get the price and how to get the quote?

      We will send you a quotation by mail within 30 minutes of receiving the information (working hours).


  • Q: What is the lead time for custom packages?

      Depending on the order quantity and production details, it will take about 10 to 15 days.


  • Q: What is your minimum?

      In Stock: dozens of styles, MOQ is 100 pcs.

      Digital printing: support small batches of multiple designs, MOQ is 1000 pcs.

      Gravure printing: support high volume products, MOQ is 5000 pcs.

  • Q: What is your packaging range?

      Cannabis packaging, cigar packaging, tobacco packaging, smoking accessories, cigarette shop supplies, concentrate containers, boxes, stickers.


  • Q: How can I contact you directly for any questions?

      Please contact us at +86 157 68279008, or email us: json@sourcepack.com.cn

Artwork:

  • Q: Can you provide samples and sample lead time?

      Of course, usually we provide free samples. For custom printed samples, a sample fee will be required. We will send samples within 3 days (working time).


  • Q: Will my work be checked before production?

      Yes, we strictly control the material, production, printing, shipping, etc. of all products to ensure everything is correct.


  • Q: What type of packaging is best for my product?

      If you are not sure what kind of packaging your product needs, then you can consult us. We have a professional technical team to advise you.


  • Q: What file formats do you accept for printing?

      AI, CDR, PDF, PSD, EPS, high resolution JPG or PNG.


  • Q: Can you provide a free design for my artwork?

      Yes, we provide free design services, structural design and simple graphic design.


Shipping:

  • Q: How can I track my order?

      Once your order has shipped, we will send you an invoice number, which you can use to view tracking information.


  • Q: Do you ship internationally?

      Yes, our products can provide international shipping services.


  • Q: Can I ship my order to multiple locations?

      Yes, we can ship products to different locations according to your requirements.


  • Q: Do you offer blind drop shipping?

      Yes, we usually put shipping marks on the carton, if you want to ship blindly, please let us know when ordering.


  • Q: How is the item shipped?

      Air/Express/Sea, or as your request (DHL, USPS, UPS, FedEx, DPEX, etc.).


  • Q: How much is shipping?

      Shipping is calculated in real-time based on your product size, quantity, and shippng address.


VIP:

  • Q: How to become a VIP?

      Annual purchases at Sourcepack of $15,000 or more can become our VIP.


  • Q: What are the rights and interests of VIP4?

      VIP LV4 (VIP LV4 includes all the benefits of VIP LV1, LV2, LV3)

      1) Long account term

      2) door-to-door visit


  • Q: What are the rights and interests of VIP3?

      VIP LV3 (VIP LV3 includes all the benefits of VIP LV1 and VIP LV2)

      1) Free proofing for customized products

      2) Free samples (new technology, new materials, trend sharing)

      3) Customized outer box to help you build brand effect

      4) Free custom brochure or poster


  • Q: What are the rights and interests of VIP2?

      VIP LV2 (VIP LV2 includes all the benefits of VIP LV1)

      1) 24/7 service

      2) One-stop purchasing service

      3) Free promotion service (Alibaba+Google+Facebook+Instagram+Youtube+Twitter+TikTok+LinkedIn+Pinterest, etc.)

      4) Free raw material verification certificate (applicable to local inspection methods, standards, etc.)

      5) Free factory inspection for you


  • Q: What are the rights and interests of VIP1?

      VIP LV1

      1) Low deposit service: 10% deposit

      2) Maintain good price service: 3-6 months

      3) Free retention and free management and maintenance of copper plate for 1-2 years

      4) Free storage of goods for 3-6 months

      5) Free shipping insurance

      6) Birthday, Christmas and other holidays to give gifts to send blessings, etc.


Let's do it !

Please specify your needs and we will provide you with professional advice.

Contact Us
Tel +86 15768279008 Email json@sourcepack.com.cn Back top